Embrace a Customer Service Solution that Develops with Customer Behaviour

Nowadays it is more important to provide excellent service to increase customer loyalty and satisfaction than ever before, with D365 customer services, earn loyalty, empower agents and stay buoyant.

A person using a laptop with Microsoft Dynamics CRM interface, managing customer services efficiently and effectively.

Dynamics 365 Customer Service - Overview

Sales professionals need good communication for the desired impact and to do this you need dynamic CRM software. Microsoft Dynamics 365 customer service is a module for customer service automation that enables you to steadily manage customer cases by handling contracts, resources, work hours, USD, and allows you to build customer trust, brand affinity, and insights. Microsoft Customer service comprises the customer service app which can be used in browsers and the customer service hub which supports utilization on both browser and mobile device.

Microsoft 365 combines CRM and ERP into one easy to use management system which helps in:

Sales  Sales

Engage with customers in real-time

How can it benefit my business?

Reduced Customer-Dynamics 365 Customer Service

Reduces Customer Service Costs

Customer service automation can save up to 40 percent service costs, it improves workflow and saves time for you to handle complex customer interactions.

Centralizes Data

Certralize Data

Using a CRM platform enables you to centralize all customer information like contact information, transaction history, self-service interactions, and more.

Agility

Agility

Transform the way you manage customer data, Microsoft customer service module liquifies the barriers between complex business platforms and unifies data.

Microsoft Dynamics 365 Customer Service - Functionality

Real-time Dashboards and Reports

Create reports in attractive graphs and formats and make data-driven well-planned decisions, customer service metrics configure you to judge the performance of your customer service department and help you in reviewing CSAT score and KPI summaries.

Self-service Portals

Provides online support portals, community discussion forums, and blog platforms for the customer who prefer self-service, portals imposed with CRM authentication, user roles and supports three security models for authentication: claims-based authentication, active directory authentication, and OAuth 2.0.

Agent Enablement

Dynamics 365 customer service provides a dynamic interface to your agents to interact with your customers efficiently, With a full history of customer interactions, user preference, and relevant customer information Dynamics 365 enables agents to provide a personalized interaction with customers.

Omni-Channel

Identifies social posts, sentiments, and intent and converts them to required cases with numerous communication channels such as SMS, emails, phone calls, and chats enabling customers to engage with you effortlessly.

Power BI

With embedded Power BI, Cortana Intelligence, and azure machine, have access to reports that will give you insights into the Monitoring of IoT devices, SLA performance, inventory levels, and forecasts, etc.

Innovate and Adapt

Since customers want quick and relevant answers across cross channels, If you have your work cut out with modern and advanced technology it’s time to reassess your solution. We help businesses to deliver a superior level of services by leveraging the Customer service platform with D365 by providing the right information at the right time.

Get Back on Track With D365 Customer Service Solutions From Revinfotech

Grow your sales, manage your finances and make the most of your business with easy-to-implement and seamless D365 solutions from Revinfotech. By choosing to work with us you will gain access to a team of highly skilled Microsoft dynamics consultants. Whether you are in the early stages of discovering a CRM solution for your enterprise or need assistance in ongoing support and development we are always there.

Frequently asked questions

Microsoft Dynamics Customer Service is a robust tool that helps businesses manage customer interactions across various channels, from phone and email to chat and social media. It centralizes customer data, enabling service teams to respond quickly to inquiries and resolve issues more effectively, which enhances customer satisfaction and loyalty.

The platform offers comprehensive case management capabilities, allowing agents to create, prioritize, and track customer cases in real-time. Automated workflows, AI suggestions, and escalation processes ensure that cases are handled efficiently. This results in faster resolution times and a more streamlined support experience for customers.

Yes, it offers self-service portals where customers can find answers to common issues, track case statuses, and interact with virtual agents. By empowering customers to resolve issues independently, companies can reduce support costs and allow agents to focus on more complex cases, improving overall service efficiency.

Microsoft Dynamics Customer Service uses AI to provide agents with real-time insights and recommended solutions during interactions. AI-powered chatbots handle routine queries, while sentiment analysis tools help gauge customer emotions. These AI features enhance response accuracy, reduce resolution times, and support agents in delivering a more personalized experience.

Success Stories

Ford

Ford

Ford Motor Company (commonly known as ford) is an American multinational automobile manufacturer headquartered in Dearborn, Michigan United States. It was founded by Henry ford and incorporated on June 16, 1903. The company sells automobiles and commercial vehicles under the ford brand, and luxury cars under its Lincoln brand. ford also owns Brazilian SUV manufacturer Troller, an 8% stake in Aston Martin of the United Kingdom and a 32% stake in China’s Jiangling Motors.



Read Case Study
Pepsico

Pepsico

Whether you’ve filled up from a PepsiCo fountain at your favorite restaurant or at the glowing sign of the Pepsi Lounge at a baseball stadium, you’ve seen PepsiCo’s foodservice landscape.

When people crave their favorite drinks and snacks, we’re there for them no matter where they are or what the occasion may be.



Read Case Study
shibarium

Shibarium

You can enhance your business with Shiba Inu’s new L2 blockchain technology! We invite you to participate in the beta, become a validator, work with us, or collaborate with us. A new era has begun; we all need to contribute to making the world a better place by using this powerful, fast, and low cost technology. WOOF.



Read Case Study
shireeodiz

Shireeodiz

An ingenious initiative to help people craft their custom engagement rings at affordable prices.

Shireeodiz is a platform where anyone can create the engagement ring of their dream. The platform asks simple questions regarding your ring and delivers on your demands impeccably. They have helped thousands of couples get their perfect heirloom, and we helped the venture build their proceedings.



Read Case Study

Success Stories

Ford

Ford

Ford Motor Company (commonly known as ford) is an American multinational automobile manufacturer headquartered in Dearborn, Michigan United States. It was founded by Henry ford and incorporated on June 16, 1903. The company sells automobiles and commercial vehicles under the ford brand, and luxury cars under its Lincoln brand. ford also owns Brazilian SUV manufacturer Troller, an 8% stake in Aston Martin of the United Kingdom and a 32% stake in China’s Jiangling Motors.



Read Case Study
Pepsico

Pepsico

Whether you’ve filled up from a PepsiCo fountain at your favorite restaurant or at the glowing sign of the Pepsi Lounge at a baseball stadium, you’ve seen PepsiCo’s foodservice landscape.

When people crave their favorite drinks and snacks, we’re there for them no matter where they are or what the occasion may be.



Read Case Study
shibarium

Shibarium

You can enhance your business with Shiba Inu’s new L2 blockchain technology! We invite you to participate in the beta, become a validator, work with us, or collaborate with us. A new era has begun; we all need to contribute to making the world a better place by using this powerful, fast, and low cost technology. WOOF.



Read Case Study
shireeodiz

Shireeodiz

An ingenious initiative to help people craft their custom engagement rings at affordable prices.

Shireeodiz is a platform where anyone can create the engagement ring of their dream. The platform asks simple questions regarding your ring and delivers on your demands impeccably. They have helped thousands of couples get their perfect heirloom, and we helped the venture build their proceedings.



Read Case Study