Embrace a Customer Service Solution that Develops with Customer Behaviour

Nowadays it is more important to provide excellent service to increase customer loyalty and satisfaction than ever before, with D365 customer services, earn loyalty, empower agents and stay buoyant.

A person using a laptop with Microsoft Dynamics CRM interface, managing customer services efficiently and effectively.

Dynamics 365 Customer Service - Overview

Sales professionals need good communication for the desired impact and to do this you need dynamic CRM software. Microsoft Dynamics 365 customer service is a module for customer service automation that enables you to steadily manage customer cases by handling contracts, resources, work hours, USD, and allows you to build customer trust, brand affinity, and insights. Microsoft Customer service comprises the customer service app which can be used in browsers and the customer service hub which supports utilization on both browser and mobile device.

Microsoft 365 combines CRM and ERP into one easy to use management system which helps in:

Sales  Sales

Engage with customers in real-time

How can it benefit my business?

Reduced Customer-Dynamics 365 Customer Service

Reduces Customer Service Costs

Customer service automation can save up to 40 percent service costs, it improves workflow and saves time for you to handle complex customer interactions.

Centralizes Data

Certralize Data

Using a CRM platform enables you to centralize all customer information like contact information, transaction history, self-service interactions, and more.

Agility

Agility

Transform the way you manage customer data, Microsoft customer service module liquifies the barriers between complex business platforms and unifies data.

Microsoft Dynamics 365 Customer Service - Functionality

Real-time Dashboards and Reports

Create reports in attractive graphs and formats and make data-driven well-planned decisions, customer service metrics configure you to judge the performance of your customer service department and help you in reviewing CSAT score and KPI summaries.

Self-service Portals

Provides online support portals, community discussion forums, and blog platforms for the customer who prefer self-service, portals imposed with CRM authentication, user roles and supports three security models for authentication: claims-based authentication, active directory authentication, and OAuth 2.0.

Agent Enablement

Dynamics 365 customer service provides a dynamic interface to your agents to interact with your customers efficiently, With a full history of customer interactions, user preference, and relevant customer information Dynamics 365 enables agents to provide a personalized interaction with customers.

Omni-Channel

Identifies social posts, sentiments, and intent and converts them to required cases with numerous communication channels such as SMS, emails, phone calls, and chats enabling customers to engage with you effortlessly.

Power BI

With embedded Power BI, Cortana Intelligence, and azure machine, have access to reports that will give you insights into the Monitoring of IoT devices, SLA performance, inventory levels, and forecasts, etc.

Innovate and Adapt

Since customers want quick and relevant answers across cross channels, If you have your work cut out with modern and advanced technology it’s time to reassess your solution. We help businesses to deliver a superior level of services by leveraging the Customer service platform with D365 by providing the right information at the right time.

Get Back on Track With D365 Customer Service Solutions From Revinfotech

Grow your sales, manage your finances and make the most of your business with easy-to-implement and seamless D365 solutions from Revinfotech. By choosing to work with us you will gain access to a team of highly skilled Microsoft dynamics consultants. Whether you are in the early stages of discovering a CRM solution for your enterprise or need assistance in ongoing support and development we are always there.

Frequently asked questions

Our testing processes place a high priority on data security. To ensure the security of sensitive information, we adhere to a number of protocols, including the anonymization, encryption, and control of access to data. During testing, we use secure environments and data that mimic real-world scenarios without exposing sensitive information. We adhere to best practices for data protection and comply with industry standards and regulations including GDPR and HIPAA. As part of our security testing process, we employ a variety of tools and methodologies to identify and rectify security vulnerabilities.

To ensure the quality and reliability of your software solutions, we employ a comprehensive range of testing methodologies and cutting-edge tools. Our testing approach includes:

  • Manual Testing: We use structured test cases to identify usability, functionality, and design issues.
  • Automated Testing: Automated testing streamlines processes, improves efficiency, and ensures consistency.
  • Unit Testing: JUnit, NUnit, and PyUnit are unit testing frameworks we use to validate the functionality of code units.
  • Integration Testing: We verify the seamless interaction of various system components using tools such as Selenium, Appium, and Postman.
  • Performance Testing: To assess system responsiveness and scalability, we employ tools like JMeter, LoadRunner, and Gatling.
  • Security Testing: Our security testing includes vulnerability assessments and penetration testing using tools like OWASP ZAP and Nessus.
  • User Acceptance Testing (UAT): We collaborate closely with your team to ensure that the software aligns with your end-users’ expectations.

You can count on us to improve the visibility of your website on search engines by using our SEO services. On-page and technical SEO best practices are implemented by our team, content is optimized, and search engine optimization strategies are provided to improve the search engine rankings of your website.

We adhere rigorously to project timelines and deadlines at our software development company. To ensure on-time delivery, we use meticulous project management, agile methodologies, and clear communication. Depending on the scope, complexity, and your specific requirements, we conduct a comprehensive analysis and planning phase. Our project managers then track progress continuously using agile frameworks. We maintain regular status updates and transparent communication channels. Whenever changes need to be made, we let you know promptly while keeping you updated.

We specialize in a wide range of technologies and programming languages, including but not limited to Blockchain, .Net, JavaScript, C#, Ruby, PHP, Wordpress. Our expertise covers web development frameworks like React, Angular, and Vue.js, as well as mobile app development for React Native, Flutter, iOS and Android. We also have experience with cloud platforms such as AWS, Azure, and Google Cloud, and are proficient in database systems like MySQL, PostgreSQL, MongoDB, and more. Additionally, we are well-versed in DevOps tools and practices to ensure seamless deployment and ongoing maintenance of the software we develop.

Our company offers a wide range of development services, including:

  • Web Development: We specialize in creating custom websites, web applications, e-commerce platforms, and content management systems.
  • Mobile App Development: We develop mobile apps for iOS and Android platforms, from concept to deployment.
  • Software Development: Our software development services cover desktop applications, business software, and cloud-based solutions.
  • Blockchain Development: We have expertise in blockchain technology, including smart contract development and decentralized application (DApp) creation.
  • IoT Development: Our Internet of Things (IoT) development services encompass connecting physical devices to the digital world.

Success Stories

Ford

Ford

Ford Motor Company (commonly known as ford) is an American multinational automobile manufacturer headquartered in Dearborn, Michigan United States. It was founded by H

Read Case Study

Pepsico

Pepsico

Whether you’ve filled up from a PepsiCo fountain at your favorite restaurant or at the glowing sign of the Pepsi Lounge at a baseball stadium, you’ve seen

Read Case Study

shibarium

Shibarium

You can enhance your business with Shiba Inu’s new L2 blockchain technology! We invite you to participate in the beta, become a validator, work with us, or colla

Read Case Study

shireeodiz

Shireeodiz

An ingenious initiative to help people craft their custom engagement rings at affordable prices.

Shireeodiz is a platform where anyone can create the engagement

Read Case Study

Success Stories

Ford

Ford

Ford Motor Company (commonly known as ford) is an American multinational automobile manufacturer headquartered in Dearborn, Michigan United States. It was founded by H

Read Case Study

Pepsico

Pepsico

Whether you’ve filled up from a PepsiCo fountain at your favorite restaurant or at the glowing sign of the Pepsi Lounge at a baseball stadium, you’ve seen

Read Case Study

shibarium

Shibarium

You can enhance your business with Shiba Inu’s new L2 blockchain technology! We invite you to participate in the beta, become a validator, work with us, or colla

Read Case Study

shireeodiz

Shireeodiz

An ingenious initiative to help people craft their custom engagement rings at affordable prices.

Shireeodiz is a platform where anyone can create the engagement

Read Case Study