Reduce Costs while increasing productivity and customer satisfaction

Field service companies can face challenges such as poorly planned routes, delays, miscommunication, insufficient resources, incorrect staff for a specific service, directly affecting your customer service. To make this process smooth, Dynamics 365 Field Service provides a blend of intuitive tools to improve service delivery.

How Can Dynamics 365 Field Service Help

The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations and enables you to connect deeply with your customers. It offers a flexible and integrated platform and combines workflow automation, scheduling algorithms, and mobility so that you enjoy the benefits of reduced time and cost.

Microsoft Dynamics 365 Field Service-specific Advantages:

  Sales

Packed with features to improve productivity and client satisfaction

Benefits of Microsoft D365 Field service

Empower your Fields Service teams

Keep technicians on time by providing them access to real-time customer information and history via the mobile app, turn-by-turn directions, and work order details that can be updated in real-time.

Stock management

Dynamics 365 Supply Chain Management helps in managing all the updated information about inventory assigned across different places and updates you precisely about inventory levels, helps in tracking stock, decreases write-offs, and generating better predictions.

Associated Field Service

Microsoft Dynamics 365 Field Services Software allows you to detect issues using IoT data before customers, figure out solutions, and accordingly send technicians.

Practical Features

Knowledgeable Dispatchers

Microsoft Dynamics 365 for Field Service can improve operational efficiency and provide companies with the ability to create and achieve informed SLA and KPI targets and service performance metrics therefore is no longer any reason field engineers should turn up to a job unprepared or without the right inventory.

Seamless integration and customization

Easily customize your platform to align with your business changes, Dynamics 365 for Field Service is easily and natively integrated as an app with other existing Microsoft Office 365 licenses for a rich and unified solution. For an efficient exchange of information between the systems, There is also an option for full integration with Enterprise Resource Planning software (ERP).

Contract and Warranty Management

With Microsoft Power BI, get a full view of data from different sources and can utilize it to support employees with the right insights, understand what each customer’s service contract entitles them to or what should be an additional paid service, and stay aware of when warranties expire.

Unified schedules

A centralized, routing-connected scheduling system, Dynamics 365 Field Service assists you in scheduling business hours that are right for your customers, allot tasks to the right service agents and keep customers informed of their arrival times with real-time updates.

Better First Time Fix Rates

Microsoft Dynamics 365 Field Service improves rates of first call resolution (FCR) since mobile workers find out in advance of arriving at a job what tools and skills are required, how expensive parts will be, completion time, and also a 360 view of the customer and what process to follow of how to complete the fix.

Why Choose Us as your Implementation partner

With Revinfotech you get a custom-made solution to meet your specific business requirements. Our solutions are as unique as your business. We are an end-to-end service that can integrate your new system with existing ones, or branch out your solution to other areas if required. Our team of consultants possesses in-depth and broad knowledge that can assist anywhere from within your business to your Office 365 licenses, to your Business Intelligence, to your telephone system.

Automate your field service operations to increase field utilization,

We help project and service-focused companies manage every stage of the delivery with complete Project Management, Project Accounting, Job Costing, Business Intelligence, and CRM Software built on Microsoft Dynamics. We assist our clients in managing costs, risks and delivering their unique value to their customers with proven software and years of Industry Experience.