In order to achieve our goal of providing high-quality software solutions, Revinfotech strives for excellence in each and every project. In spite of this fact, we understand that problems may arise from time to time, and we are committed to addressing them as soon as possible. In this section, you will find information about the procedures and guidelines that should be followed in order to report, track, and resolve issues related to the products and services we offer.
Reporting Issues
Whenever you encounter a problem or identify a potential error in our software, we encourage you to communicate it to our dedicated support team in order to resolve it as soon as possible. The support team can be contacted directly by e-mail at [email protected].
We would appreciate it if you could provide us with the following information when reporting an issue:
Description
Describe the problem or error you encountered in a clear and concise manner
Reproduction Steps
Describe step-by-step how the problem can be reproduced using the steps in the report
Environment
Provide information about the type of operating system and browser you are using, as well as any relevant information about the environment
Screenshots/Logs
In order to help us better understand the problem, we would appreciate it if you could send screenshots or error logs
Analyses of issues
Upon receiving a report of an issue, our support team will assess its severity and the impact of the issue on the software. As a company, we prioritize issues based on the impact they have on the functionality, security, and user experience of the system. The goal of our company is to provide all reported problems with a fair and timely resolution as quickly as possible
Correction Process in our Correction Policy
Minor Issues
During our regular software updates, where minor issues do not have a significant impact on the functionality or security of the software, we aim to address and release a correction for minor issues that do not significantly impact the functionality or security of the software. A new version of the software is typically released (monthly/quarterly) and users will receive a notice in the release notes informing them of the improvements made.
Critical Issues
Whenever there is a critical issue that affects the core functionality or security of our software, it will be handled with the highest level of priority. As soon as possible, we will provide an emergency fix or patch to fix any problems that may arise. Corrective actions will be taken promptly after the users have been notified of them.
Transparency
Throughout the entire correction process, we believe in the importance of transparency. Through our support portal or by email, we will provide regular updates on the status of reported issues, so that you can keep track of their progress. In order to keep you up-to-date on the progress of resolving your issue, our team is dedicated to keeping you informed.
Feedback and Continuous Improvement
We value user feedback and use it to enhance the quality of our software. After an issue is resolved, we encourage users to provide feedback on their experience with the correction process. This valuable input helps us identify areas for improvement and ensures that we continue to meet the expectations of our users.-rewrite this using correction policy.