|
|
|
RevInfotech Applications for the telecommunications industries supports fixed-line
and wireless providers, ISPs, broadcasting companies, and network construction and
maintenance companies all over the world. Our offering for telecommunications industries
includes industry-specific functionality, proven industry experience, rapid payback
and RevInfotech’ component-based architecture. With RevInfotech, you can choose
exactly the set of components you need now and add new functionality as your business
requirements change.
Relation Management
RevInfotech’ customer relationship management (CRM) solution provides flexible
functionality for customer handling and service tracking, including campaign management,
opportunity management, opportunity to quotation, quotation to order, and order
to delivery/activation.
Financials and business performance
RevInfotech’ corporate performance management solution provides a comprehensive,
integrated system for effectively managing budgets, projects, and assets from a
financial perspective, along with core accounting processes. It includes a complete
general-ledger package, incorporating projects and budgets, accounts payable, accounts
receivable, fixed assets and cash-flow analysis. It supports both multiple companies
and multiple currencies and integrates easily to third-party billing applications.
RevInfotech’ business performance solution is an integrated strategic performance
management and control system that includes reporting, analysis and scorecard capabilities.
It supports asset management, workforce/work order analysis, balanced scorecard,
customer profitability, supply chain and project analysis, and financial reporting
and analytics.
Project Management
RevInfotech’ project management solution lets you control and enhance progress and
performance throughout each project. It supports the ongoing rollout or installation
of equipment, project reporting, and project follow-up activities, along with the
reporting of time, travel expenses, and other costs. RevInfotech’ integrated procurement
and inventory capabilities ensure that equipment and material are at the right place
at the right time. The use of work orders provides an efficient way to plan, execute,
and report time and material used during installation.
Maintenance and asset management
When a project is rolled out, RevInfotech Applications for the telecommunications
industry contains as-built information, mirroring what is delivered, either as the
company’s own assets or equipment installed at the customer premises. This data
is important for both the vendor and the customer, and is a prerequisite for keeping
track of maintenance and other asset costs. Regardless of whether a maintenance
program is carried out internally or by an external vendor, the as-built information
provides useful input to the maintenance process.
Field Service and Work Order Management
RevInfotech’ field service solution manages the allocation, scheduling and dispatching
of the right personnel, service providers and other resources for field service
operations. It enables you to: · Track and log service requests. · Assign the required
skills, activities, material lists and spare parts, technical documentation, and
work descriptions to the work order. · Assign, schedule, and dispatch internal and
external third-party providers with automated notifications. · Access work orders
either as printed documents or electronically from a laptop, personal digital assistant
(PDA), or mobile phone. For technicians, this technology ensures rapid response,
allows for more efficient reporting, and reduces the need for travel. · Manage field
inventory levels and procurement requests related to field service.
Document Management
RevInfotech Document Management is an integrated solution that manages all documents
in throughout the system and interfaces with other office and document-generating
applications. It ensures that each document is created, approved, certified, published,
updated, stored, managed and organized. It also gives you easy access to each revision
of the document.
Supply Chain Management
RevInfotech’ supply chain management solution incorporates industry best practices,
such as EDI, bar coding, workflow and self-service capabilities, all of which can
be accessed through the Web or an intranet. It includes RevInfotech Demand Planning,
Order Management and Web Store, Inventory and Purchasing.
Retail for Telecommunications
RevInfotech’ retail solution is a comprehensive point-of sale-system designed specifically
for the telecommunications retail environment. It helps retail operations be more
productive in acquiring and activating customers; more efficient in handling new
products and services; and more effective in managing customers, vendors, purchasing
and inventory.
Work Force Management
RevInfotech’ workforce management solution lets you manage and compensate your workforce
according to the overall goals and objectives of your organization. It provides
support throughout the human resource management process, from recruitment and employment
to motivation, relocation and competence development. It includes applications for
managing skills and qualifications, time and attendance, expense reporting, payroll,
payroll administration, recruitment, employee development and project reporting.
For communication providers, RevInfotech Applications offers a fully integrated
business solution with support for project planning, rollout, operations and maintenance.
RevInfotech Applications manages project activities, budgets, time schedules and
documentation as well as reporting and follow-up. During operation and maintenance,
RevInfotech Applications supports the sales and customer order processes, financials,
network asset management, distribution and retail management. Project Planning Planning
a new communication network—or expanding an existing one—is often time critical,
involving both physical and human resources. Controlling progress and performance
within the project is of utmost importance. During the project planning phase, RevInfotech
Applications manages issues such as defining the project structure, time schedules,
activities, project budget, resources (material and personnel) and project documentation.
Rollout
Project reporting and follow-up activities are performed throughout the rollout
or installation of the network infrastructure. Hours, travel expenses, and other
costs are reported. Logistics support, such as procurement and inventory, ensures
that equipment and material are at the right place at the right time. RevInfotech/Work
Order lets you efficiently plan, execute, and report the utilization of time and
material, and populate the asset register. Throughout this phase, RevInfotech’ financial
solution helps you maintain control of all project-related costs.
Operation/Maintenance
When a project is rolled out, RevInfotech Applications for the telecommunications
industry contains as-built information, describing what is delivered, either as
own assets or equipment installed at the customer premises During operation and
maintenance, RevInfotech Applications for the telecommunications industry supports
the sales and customer order processes, financials, network asset management, distribution,
and retail management. RevInfotech Retail for the telecommunications industry supports
the sales and customer order processes includes sales of products such as mobile
phones, accessories, subscriptions, and customer premise equipment. Order management
can be supported automatically with external partners. The supply chain process
includes advanced functionality for purchasing and inventory to facilitate product
and spare part availability. Preventive maintenance and asset management play an
important role in keeping a network up and running without unplanned stops. Even
so, trouble tickets and fault reports need to be handled. All work, along with material
or spares that are used, is entered on the correct object for field technicians,
the use of portable reporting equipment such as WAP phones and PDA is supported,
simplifying follow-up activities and cost analysis. During the entire phase, RevInfotech’
financial solution maintains control of all costs. It provides a comprehensive,
integrated system for effectively managing budgets, projects, and assets from a
financial perspective, along with core accounting processes. The financial application
includes a complete general-ledger package that incorporates projects and budgets,
accounts payable, accounts receivable, fixed assets, and the financial ledger.RevInfotech’
business performance solution is an integrated strategic performance management
and control system that includes reporting, analysis, and scorecard capabilities.
For outsourced construction and maintenance of network infrastructures, RevInfotech
offers a complete business solution supporting project tendering and planning rollout,
after-sales and field service operations. RevInfotech Applications manages project
activities, budgets, time schedules and documentation as well as reporting and follow-up.
The solution also supports prioritizing and scheduling of incoming jobs, as well
as warranties, invoicing, inventory and purchasing.
Project Tendering & Planning
RevInfotech Applications for the telecommunications industry lets you reuse information
and experience from earlier projects—such as technical solutions, specifications,
and planning — as the basis for quoting new projects. This enables you to reduce
the hidden risks during the initial stage, when you are entering a new project.
Planning a new communication network—or expanding an existing one — is often time
critical, involving both physical and human resources. Controlling progress and
performance within the project is of utmost importance. During the project planning
phase, RevInfotech applications manages issues such as defining the project structure
and time schedules, and activities such as early start and finish, project budget,
resources (material and personnel), and project documentation.
After Sales and Field Service Operations
RevInfotech Applications for the telecommunications industry provides comprehensive
support for companies that manage the after-sales and service processes for communications
service providers. In RevInfotech Applications, you can immediately start the maintenance
work in the rollout phase as you have built up the network assets during the project.
All network objects are available for maintenance in a logical structure as serial
and functional objects. Support for sales operations includes functionality for
quote generation, order handling, and contract management. The ability to reuse
information speeds up the work considerably and the clear overview of existing commitments
increases the opportunities for additional sales. RevInfotech Applications for the
telecommunications industry helps prioritize and schedule incoming jobs based on
the customer’s service contract and assets as well as the current workload. Scheduling
and implementation can be facilitated by predefining standard jobs with respect
to material requirements, hours, personnel requirements, and other parameters. RevInfotech
Applications also handles warranties, which facilitates customer contacts and the
planning of service measures. Administration becomes easier as a result of automatic
support for customer and supplier invoicing as well as links between warranty certificates,
items and objects in the system. Consumed materials and used services are linked
to each work order. These details are the basis for follow-up activities and quality
assurance according to ISO standards. The service work can be initiated either from
fault reports reported to a call center or by external partners directly using RevInfotech’
collaboration portals. It can also be generated from preventive maintenance, giving
you total control of all work to be carried out in the field. Work orders can be
reported directly from the field using portable devices such as PDA, reducing invoicing
time and increasing the accuracy of the work that has been performed. During the
entire phase, RevInfotech’ financial solution maintains control of all costs. It
provides a comprehensive, integrated system for effectively managing budgets, projects,
and assets from a financial perspective, along with core accounting processes. The
financial application includes a complete general-ledger package that incorporates
projects and budgets, accounts payable, accounts receivable, fixed assets and the
financial ledger. RevInfotech’ business performance solution is an integrated strategic
performance management and control system that includes reporting, analysis and
scorecard capabilities. It supports asset management, workforce/work order analytics,
balanced scorecard, customer profitability, supply chain and project analysis and
financial reporting and analytics.
Back |
|
|