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Customer Relationship Management
Revinfotech Consulting focuses on Customer Relationship Management (CRM),
Portals, Business Intelligence and Business Process Management. We work closely
with our clients to innovate, automate and co-source their business processes. We
strive to achieve deep process execution expertise, apply world class IT skills
and deliver leading edge tools. In order to be effective in transitioning and managing
our clients' business processes, we integrate their processes and the underlying
applications and systems.
We help clients understand and support their CRM strategy. With an in-depth
knowledge of CRM best practices, technology and processes, we offer services ranging
from workshops, product review and selection to proof of concept, implementation
and integration. Through skilled professionals located worldwide and with a blended
team approach, we deliver a full range of customer management products and services
in the customer care space, specifically for the Hi-Tech, Financial Services and
Telecommunication industries.
Our areas of expertise include customer relationship management, multi-channel
customer service and support, sales automation, marketing and analytics, mobile
and contact center solutions. Clients benefit from our broad experience in the customer
care space, resulting in shortened development and implementation time frames.
We are customer management practitioners
* We are customer service professionals with many years of experience
* We deliver results, not just a report
* We deliver success for you, quickly and effectively
* We transfer our skills to your people
What we do…
* Design customer strategies with you that work
* Implement your plans, quickly and effectively
* Make it easy for your customers to do business with you
* Measure the things that improve performance and help you save money
* Develop "know-how" and transfer skills across your teams
How we do it…
* Coach and mentor your managers and teams
* Enroll your teams in driving the changes you need
* Get your managers and teams working together
* Establish a service-driven culture for your business
* Make effective change a part of the way you work every day
Consulting Services Highlights
* CRM strategy implementation
* best practices Building a business case and measuring the success of CRM
* The process of selecting a CRM vendor
* Advising
on the appropriate CRM application
* Advising
on the best fit implementation partner
* Assessing
and advising on the implementation plan
Evolution of CRM based technology architecture
Improving quality of services across the company
Creating a single view of the customer
Creating improved customer insight through analytics
Providing focused industry expertise in Telecommunications, Hi-Tech companies and
Financial Services
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